All UK companies will be obligated to facilitate individuals to make direct electronic complaints to them, e.g. by offering an online complaint form on the company website. This obligation also provides companies with an advantage – individuals must first make use of this complaints procedure before the Information Commissioner Office (ICO) will deal with a complaint made to it by the individual. However, the technological safeguarding of complaints and the legal assessment should be carried out by experts. The online complaint form offered by activeMind.legal is a highly secure cloud solution. It allows complaints to be received, appropriately acknowledged, investigated, and fully documented. Ultimately, this will minimize the risk of ICO investigations, fines, reputation damage and increase trust. Our experienced data protection lawyers will carry out an initial legal assessment of the received complaints and provide you with concrete steps on how to proceed.